FAQs

Q: How long has ats tech solutions been in business?

A: ATS has been in business since 1996 and is the oldest business technology solutions provider in Gainesville, GA.

Q: How do I know if IT outsourcing will benefit my company?

A: Read this ATS produced white paper that summarizes the advantages a small company can gain from outsourcing computer support and other information technology services.

Q: Will ATS Tech Solutions provide a list of references?

A: Yes. Ask us about references in industries similar to yours so you know that we understand your type of work.

Q: What skill sets does ATS Tech Solutions offer?

A: All of ATS' network engineers are Microsoft Certified Systems Engineers with an average of over 7 years experience. We also have engineers certified to take care of HP Printers and wireless networking.

Q: Are ATS Tech Solutions network engineers pay dependent on the amount of hours they bill?

 A: No. All of our network engineers are on salary. It is ATS policy to get in, get the job done, and move on to the next service call. “Time is money for the customer and for ATS.”

Q: Will I receive a copy of the work order for my records?

A: Yes. Our network engineers always have a work order for you to sign before they leave and leave a copy with you. You can also call our office to request any work order you have ever done with ATS Tech Solutions.

Q: What is ATS Tech Solutions' response time to emergencies?

 A: We guarantee a two hour response time to all customers that have a service contract with ATS. After-hours and weekend emergency support is also available.

Q: Does my company need Wifi?

A: Yes if you have laptop users or you have visitors from other companies that need internet access.

Q: How can I keep my employees from surfing to bad websites?

A: ATS Tech Solutions has a wide variety of products that can keep your employees off non-business related websites and protect your company.

---

Revised: 03/01/10